To Our Valued Customers:
Last updated December 28, 2020.
In response to the unprecedented Covid-19 situation, we are doing business differently for the foreseeable future.
SERVICE / PARTS
Our Service and Parts Departments are open Monday to Thursday from 8am to 5:30pm, Friday 8am to 5pm, and Saturday from 8am to 2pm.
Contactless Service Procedure:
Our goal is to keep our employees and customers as safe as possible. We have implemented a “No Contact” procedure, so the service exterior doors will be locked. Customers will not have access to the indoor service area, unless you have previously reserved an indoor appointment.
Please drop the vehicle off outside in the customer parking area on the east side of the building. Please turn off your air vents. Fill out a night-drop envelope (located in the night drop box to the left of the entrance door). Put the keys into the envelope and drop it through the slot, ensuring your full name, phone number, current km’s and a signature are on the envelope.
All contact will be done by phone call. Our staff member will sanitize the common touchpoints of your vehicle, and drive the vehicle into the shop for service.
Once the vehicle is ready, your advisor will give you a call to make pick-up arrangements. All payments will be done by mobile payment. Your vehicle’s main touch-points will be sanitized again before it is returned to you.
We are offering limited mobility and indoor waiting options. These options include shuttle services, waiting in socially-distanced lounge, and sanitized loaner vehicles. These options are available on a limited basis so please reserve ahead of time with our team of friendly advisors.
For Service and Parts Inquiries & Appointments please contact:
Our Sales Department is now open Monday – Thursday 9am-7pm, Friday 9am-6pm and Saturday 9am-5pm, BY APPOINTMENT ONLY.
- We are limiting the number of guests in the showroom so please call ahead to book an appointment.
- Test drive and in-person consultations are available with social distancing and sanitization guidelines in place.
- We are also available to review your options digitally if that suits you better.
- If you have any questions or concerns, please feel free to contact us to discuss. Please note we are taking every health precaution, and we are following every sanitization practice recommended by our health officials. Please see “Enhanced Health & Safety Measures” below for more details.
For Sales Appointments and Inquiries please contact:
For Current customers wishing inquire about deferring payments:
Lease customers are asked to contact Mazda Financial Services at 1-888-703-8857 or firstname.lastname@example.org
Finance customers are asked to contact 1-800-4SCOTIA or visit https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates.html
Other Helpful Resources
COVID-19 Information For Ontarians: https://www.ontario.ca/page/2019-novel-coronavirus
Public Health Agency of Canada: https://www.canada.ca/en/public-health.html
Government of Canada Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus